Documents and sending to drivers
RushHour produces the paperwork for each order from the order's details, and lets you pass stop details to drivers. Your company logo and terms and conditions appear on the documents.
Order sheet
The order sheet summarizes the order for your team and the driver.
- Open it from the Orders list (row ⋮ menu → Order Sheet), from the order's ⋮ menu, or from a stop's menu on the Dispatch board.
- A preview opens. Download it as a PDF from the preview.
You need the View Order Sheet permission.
Bills of lading and labels
A bill of lading (BOL) is the shipping document that travels with the goods.
- Open the BOL from the Orders list (row ⋮ menu → BOL), from the order's ⋮ menu, or from a delivery's ⋮ menu.
- From the list, choose which bill of lading you want: the one for the billing customer, or the one for a specific delivery.
- A preview opens. From there you can:
- Print — the BOL without terms and conditions, the labels only, or the BOL and labels together.
- Download — the same choices, as a file.
- Email — choose recipients (RushHour suggests addresses the customer's bills of lading were sent to before), add a message, and send.
- Split the stop items or highlight items on the document.
For a delivery with blind shipping, the delivery's bill of lading shows the blind details instead of the real pickup details.
You need the View BOL permission to open bills of lading and Send and download BOL to email and download them.
On the Dispatch board, Print BOL on a route card or an unassigned order card prints bills of lading for that work.
Quotes
To send a quote to a customer, open it and select Email Quote. See Email a quote.
Attachments
Keep files with the order, such as signed paperwork or photos:
- Order attachments — in the left panel of the workspace, or on the Attachments tab. On the Attachments tab you can download or delete each file, and select Attach file to add more.
- Stop attachments — on each stop.
- Item attachments — on each saved item.
Copy to Driver
Copy to Driver turns stop details into a ready-to-send message for the driver: the contact name and phone, PO number, reference, order number, who the goods are for, the items, and the driver instructions.
You can copy details for:
| What | Where |
|---|---|
| A whole order | The order's ⋮ menu (once its stops are assigned), or Copy Order for driver in the Orders list. |
| One stop | Copy to Driver in the stop's ⋮ menu in the order, or Copy Stop for Driver on the Dispatch board. |
| A whole route | Copy Route for Driver in the route card's menu on the Dispatch board. |
To send:
- Choose the copy action. A window shows the message for each stop.
- For a route, you can narrow the list by Stop type. When several stops share an address, select Send the one message for same addresses to combine them.
- Select Copy to Driver.
The message is copied to your clipboard, ready to paste into any messaging app. If your company has connected Telegram and the driver's profile has a Telegram user ID, RushHour also sends the message to the driver in Telegram; for a route, the Telegram message always covers the whole route, whatever stop type you chose. See Integrations.
You need the Copy Order for Driver permission for orders and stops, and Copy/Send Route/Stop on the Dispatch board.
- A Proof of Delivery document built from what the driver captured at the delivery — arrival and departure times, the recipient's signature and delivery photos — which you can open, print, download and email from the order and the route.
- Shareable tracking links that let someone without a RushHour account follow an order's progress on a map, and a Send by email button that mails the link to the customer for you. See Tracking links.