Customer Portal
The Customer Portal is the website a trucking or logistics company that runs on RushHour gives to its own customers. Once you are signed in, you can place orders, follow your shipments, open your paperwork, pay invoices and talk to the team that handles your freight, without phoning or emailing anyone.
In these guides, your carrier means the transportation or logistics company that invited you to the portal. Everything you see is limited to your own company's account with that carrier.
What you can do
- Orders — create an order, save it as a draft, submit it for approval, and edit or cancel it while that is still allowed.
- Tracking — see where each approved shipment stands, with a route map and a timeline of what has happened so far.
- Documents — open the order sheet and bill of lading for an order, and view or add attachments.
- Invoices and payments — review invoices, see what is outstanding, and record or make payments.
- Support — chat with your carrier's team, report a problem with a shipment, or raise a support ticket.
- Your account — keep your company details, contacts, saved locations and notification choices up to date, and invite colleagues to the portal.
- AI assistant — ask questions about your orders, quotes and invoices in plain language, if your carrier has turned it on.
Guides in this section
| Guide | Read it to learn how to |
|---|---|
| Signing in | Accept your invitation, sign in, reset or change your password |
| Finding your way around | Use the dashboard, menus, tabs, search, guided tour, language and theme |
| Orders and quotes | Create, submit, edit, repeat and cancel orders |
| Tracking shipments | Follow approved shipments and report a problem |
| Order documents and attachments | Open, print and save order paperwork |
| Invoices and payments | Find invoices and pay them |
| Saved cards | Manage the cards saved on your account |
| Support chat and tickets | Contact your carrier's team |
| Notifications | Use the notification bell and choose what reaches you |
| AI assistant | Ask the assistant about your shipments and invoices |
| Inviting colleagues | Give the people you work with their own sign-in |
| Profile and settings | Update your company details, contacts, locations and other settings |
Before you start
- You need an invitation. Portal accounts are created by your carrier, or by a colleague who already has access; you cannot sign up online. If you have not received an invitation email, contact your carrier.
- Use any modern web browser. The portal works on desktop and laptop computers, tablets and phones.
- English and Hebrew are both available. Hebrew is shown right to left.
For carriers
If you work for a company that runs RushHour and want to give your customers access, see Giving customers portal access.