Signing in

You get into the Customer Portal with your email address and a password you choose. Accounts are created by invitation, so the first step is always the invitation email.

Accept your invitation

When your carrier (or a colleague) invites you, you receive an email welcoming you to the Customer Portal. It shows the email address your account uses, a temporary password, and a Set Your Password link.

1. Open the email and select Set Your Password.
2. On the Set your password page, enter a new password and enter it again to confirm.
3. Select Activate account.
4. When you see Account activated, select Continue to log in and sign in with your email and new password.

The password in the email also works for signing in, but choose your own password through the link rather than keeping it.

The link in the invitation can be used only once, and it stops working after a while. If the portal tells you the link is invalid or has expired, ask the person who invited you to resend the invitation. A resent invitation replaces the earlier temporary password and link, so always use the most recent email.

Password rules

Your password must be at least 8 characters long and include:

• an uppercase letter,
• a lowercase letter,
• a number, and
• a symbol (for example ! or #).

The same rules apply when you reset or change your password.

Sign in

1. Open the Customer Portal. The easiest way is the link in your invitation email; bookmark the page once you are in.
2. Enter your Email and Password.
3. Optionally tick Remember for 30 days to stay signed in on this browser. If you leave it unticked, you stay signed in only in the current tab, and closing it signs you out.
4. Select Sign in.

After signing in you land on the dashboard.

Customer accounts only

The Customer Portal accepts customer accounts only. If you work for the carrier itself, you sign in to the Company Portal instead. Signing in with a Google account is not available — use your email address and password.

The sign-in page has a Sign up link, but opening an account online is not available: the sign-up page tells you so. Ask your carrier to invite you instead.

Forgot your password

1. On the sign-in page, select Forgot password.
2. Enter your email address and select Reset password.
3. Check your inbox for the reset email and open the link it contains.
4. On the Set new password page, enter and confirm your new password, then select Reset password.
5. Sign in with the new password.

For privacy, the portal shows the same Check your email message whether or not an account exists for the address you entered. If the reset link has expired, the page offers Request new link.

Change your password

1. Open the account menu at the top of the page and select Settings.
2. Select Security.
3. Enter your Current Password, then your New Password twice.
4. Select Update Password.

Sign out

Open the account menu at the top of the page and select Sign out. Signing out ends your session in that browser.

If you cannot sign in

What you see	What to do
Incorrect email or password, or Sign in failed	Check that you are using the email address your invitation was sent to, then try again or use Forgot password.
Your new password is not accepted	Check it against the password rules.
Invalid or expired link, or This link is invalid or has expired	Ask whoever invited you to resend the invitation, or for a password reset, request a new link.
You were able to sign in before but no longer can	Your access may have been disabled. Contact your carrier.