Inviting colleagues
Everyone at your company who works with your carrier can have their own sign-in to the Customer Portal. They all see the same account: the same orders, invoices, tracking and support conversation. Giving each person their own sign-in means nobody has to share a password.
You manage this in Settings → Account access.
See who has access
- Open the account menu at the top of the page and select Settings.
- Select Account access.
The list shows each person's name, email address and status. Your own row is marked (you). Use the search box to find someone.
| Status | Meaning |
|---|---|
| Active | The person has set up their account and can sign in. |
| Invited | An invitation was sent, but the person has not set their password yet. |
| Disabled | Your carrier has switched this person's access off. |
Invite a colleague
- In Account access, select Invite user.
- Enter your colleague's Email, and their First name and Last name so others can recognise them in the list.
- Select Send invite.
Your colleague receives an invitation email with a link to set their password and sign in to your account. They then follow the steps in Signing in. Until they do, they appear as Invited.
If you do not see Invite user, inviting colleagues has been turned off for your account. Ask your carrier to invite the person instead.
Resend an invitation
If a colleague lost the email or their link has expired, select Resend invite on their row. This works only for people who are still Invited. It sends a new email, and the earlier link and temporary password stop working.
If the invitation cannot be sent
| Message | What it means |
|---|---|
| This person already has access to this account. | The email address is already on your account's list. |
| This email address can't be invited. | The address cannot be used for a new sign-in — each email address can have only one RushHour sign-in. Try a different address, or ask your carrier. |
| This person has already set up their account. | They are active already, so there is nothing to resend. |
| This account has reached its limit of portal users. | Ask your carrier to add more people. |
| Too many invites right now. | Wait a while, then try again. |
Remove or disable someone's access
You cannot remove or disable a colleague's sign-in from the portal. If someone leaves your company or should no longer have access, ask your carrier to disable or remove their sign-in.