Notifications
The Customer Portal keeps you informed through the notification bell at the top of every page, and by email for the kinds of notification you choose.
The notification bell
The bell shows how many unread notifications you have. Select it to open the notifications panel, where you can:
- Mark all read at once.
- Open a notification to follow its link, where it has one.
- Use the options on a notification to Mark as read, Mark as unread, Hide notification or Snooze it.
- Answer Approve or Deny on notifications that ask you for a decision. Your answer cannot be changed after you submit it, so the portal asks you to confirm a denial.
Announcements for all users can also appear in the panel.
Snooze a notification
Snoozing hides a notification until a time you choose, then shows it again. Pick 1 hour, Tomorrow at 8:00, or Custom… to choose a date and time up to 90 days ahead.
Choose what reaches you
- Open the account menu at the top of the page and select Settings, then Notifications. You can also use Notification settings at the bottom of the notifications panel.
- For each category, switch In-app and Email on or off.
Changes are saved as you make them.
| Category | Covers | Starts as |
|---|---|---|
| General | General updates about your account | In-app on, email off |
| System announcements | Important announcements. These always appear in the portal; only the email switch can be changed. | In-app on (always), email off |
| Documents | Updates about documents that were received or processed | In-app on, email off |
| Late delivery | An alert when one of your shipments may be running late — a scheduled stop time has passed without the driver's arrival being recorded. You get at most one alert per shipment per day. | Off |
| Order status | Listed so you can set your preference, but no order status notifications are sent yet | Off |
Email is off for every category until you switch it on. Your choices apply to your own sign-in only; each colleague chooses their own.
Emails about driver arrivals and departures
Emails to your company when a driver arrives at, or leaves, a stop on one of your shipments. Your carrier switches these on for your account; they are not part of your own notification settings above.