Getting started with the driver app

You join the driver app with an invite code from your company. The code links your new account to the driver record your company created for you, so the routes and stops they assign to you appear in your app.

1. Find your invitation

When your company invites you, you receive an email with the subject Invitation to register with followed by the company's name. It contains:

• your invite code, and
• a Create my profile in button followed by the company's name.

If you haven't received the email, check your spam folder, then ask your company to send the invitation again. Each new invitation comes with a new code and the older code stops working, so always use the code from the most recent email.

2. Install the app

Install the RushHour app on your phone from Google Play or the App Store. Both stores offer the same app.

The first time you open the app, a few welcome screens appear. Select Get Started (or Skip), then choose Company Driver.

3. Register with your invite code

You can start registration in either of two ways.

From the email, on your phone. Tap Create my profile in … in the invitation email. Depending on your phone, this either opens the driver app with your code already filled in, or opens a page showing your invite code with a button to copy it and an Open App button. If the app doesn't open, copy the code and continue with the steps below.

From the app.

1. On the Sign In screen, select Sign Up (next to Don't have account?).
2. On Enter Invite Code, type the code from your invitation email and select Continue.

The Sign Up screen then opens with your company's name at the top and the details your company already entered for you.

1. Check your First Name and Last Name. Your email address is taken from the invitation and can't be changed here.
2. Choose a Password — see Password rules.
3. Enter your Phone Number if it isn't filled in.
4. Tick the box to agree to the Terms of Service and Privacy Policy.
5. Select Sign Up.

The app signs you in and takes you to set up your profile.

If your invite code isn't accepted

Message	What it means
This invite code was not found	Check that you typed the code exactly as it appears in the email.
This code was replaced by a newer invite	The code can no longer be used. Either your company sent you a newer invitation — use the code from the most recent email — or you already created your account with this code. In that case, sign in instead.
This invitation is no longer valid	Your driver account is blocked, deactivated, disabled or deleted. Contact your manager.

Password rules

Your password must be at least 8 characters long and include:

• an uppercase letter,
• a lowercase letter,
• a number, and
• a symbol, for example ! or #.

The same rules apply when you reset or change your password. The app only checks the length before sending, so if registration fails with a general error, check the other rules first.

4. Set up your profile

After registering, the app asks for the details your company needs.

1. Set Profile — add a profile photo if you like, then choose your preferred Language, and enter your Location (your address), Birth Date, years of driving experience and Phone. Select Next. The language you choose is saved with your driver profile; it doesn't change the language of the app, which is in English.
2. Upload your documents — take or choose a photo of each document in turn: your driver's license, your registration card and your insurance card. Photos must be PNG or JPG images smaller than 5 MB. Select Continue after each upload.
3. On Congratulations, select Explore now to open the app, or View Profile to review what you entered.

If you leave before finishing, a reminder on the dashboard tells you what is still missing — tap it to pick up where you left off. You can update these details at any time in Profile and settings.

Sign in

1. Open the app and, if asked, choose Company Driver.
2. Enter your email address and password.
3. Leave Keep me signed in ticked to stay signed in. If you untick it, you are signed out the next time the app starts.
4. Select Log In.

After signing in you land on the dashboard.

Forgot your password

You reset your password with a 6-digit code sent to your email address.

1. On the Sign In screen, select Forgot Password?.
2. Enter the email address you use for the app and select Continue.
3. Open the email titled Your password reset code and enter the code on the Enter OTP screen, then select Verify. If the email doesn't arrive, check your spam folder or select Resend OTP once the countdown ends.
4. On Reset Password, enter your new password twice and select Reset Password.
5. Sign in with your new password.

Only the newest code works, and each code expires after a short time — the email tells you how long you have. For privacy, the app doesn't tell you whether an account exists for the address you entered.

Your company's administrators can also send you a password reset or set a new password for you from the Company Portal.

Sign out

Open the menu (☰) at the top left of the dashboard, select Settings, then Log out, and confirm with Sign out.

If you can't sign in

What you see	What to do
Email or password is incorrect	Check the email address your invitation was sent to, then try again or use Forgot Password?.
Your account is blocked, or Your account is deactivated	Your company has disabled or deactivated your driver account. Contact your manager.
Your company account is inactive	Your company's RushHour account isn't active. Contact your manager.
Could not reach the server	Check your mobile data or Wi-Fi connection and try again.
You were signed in, then saw Account Access Restricted	Your company changed your driver status. After you select OK you are signed out. Contact your dispatcher.

For more help, see Troubleshooting.