Manage drivers
Select Drivers in the sidebar to see every driver your company works with — your own drivers and the drivers of outside carriers.
The driver list
Each row shows the driver's photo, ID, name, phone, status, rating and company. The chat button opens a conversation with the driver.
Select the filter button above the list to narrow it down:
| Filter | What it does |
|---|---|
| Country | Shows drivers from one country. |
| Status | Shows drivers with the statuses you pick. |
| Company Type | Internal for your own drivers, Outsource for drivers who work for a carrier. |
| Sort by | Newest to oldest, or oldest to newest. |
| Deleted Drivers | Shows deleted drivers instead of current ones. |
Select a row to open the driver in its own tab.
Driver statuses
| Status | Meaning |
|---|---|
| Draft | A record you are still preparing. |
| New | A record that is ready but hasn't been invited to the driver app. |
| Invited | An invitation to the driver app has been sent and the driver hasn't registered yet. |
| Active | The driver is working with you. A driver becomes Active when they register in the driver app with their invite code, or straight away if you add them without sending an invitation. |
| Inactive | The driver isn't currently working with you. |
| Disabled | The driver can't sign in to the driver app. |
| Deleted | The driver was deleted. An Admin can restore the driver within 30 days; after that, their personal details are erased. See Delete, restore and permanently remove drivers. |
Change a driver's status
Open the ⋮ menu on a driver's row. The options depend on the driver's current status:
| Action | Available when the driver is |
|---|---|
| New | Draft |
| Invite | Draft or New — see Driver app invitations and sign-in |
| Send Invite | Invited, Inactive or Active — sends a new invitation email and sets the status to Invited |
| Inactive | Draft, New or Invited |
| Active | Any status other than Active or Deleted |
| Disable | Active |
You can't make a driver Inactive, disable them or delete them while they have an active route.
To change several drivers at once, select them in the list and open the gear menu. Disable is offered when all selected drivers are Active; Reactivate and Bulk Delete are offered when all selected drivers are Disabled.
Add a driver
- In the driver list, select Add Driver.
- Fill in the form and select Save.
| Section | Fields |
|---|---|
| Personal information | Photo, first name and last name (required), middle name, phone number and cell number (at least one is required), and email. |
| Invitation | Send driver an invitation — emails the driver an invite code for the driver app. The driver needs an email address for this. |
| Address | Street address, country, state, city and zip code. |
| Personal details | Social Security number (9 digits), gender and date of birth. |
| Employment | Employment type (full time, part time or one time) and payout type. |
| Organization | The carrier this driver works for. Leave it empty for your own drivers. See Carriers. |
| Driver license | License number, type, expiry date, country and state, and uploads for the driver license, insurance card and registration card. |
RushHour checks that the email, phone number, cell number and Social Security number aren't already used by another driver.
Inside a driver record
The top of a driver record shows when the driver was added, their status, photo, star rating, phone and email buttons, Message Driver, the driver's license type, and counts of their orders and late deliveries.
| Tab | What you find there |
|---|---|
| Personal Information | The details from the form above. Select Edit information to change them. A Send Invite button lets you resend the driver app invitation. |
| Driver's License | License details and images, plus Documents Management for uploading, previewing and deleting the driver's license, insurance card and registration card files. |
| Settings | The driver's QuickBooks class name, Telegram User ID, employment type and payout type. The Telegram User ID is needed to send route and stop details to the driver through Telegram. |
| History | The driver's past orders and routes. |
| Messages | A one-to-one conversation between your office and the driver. |
Sensitive details
A driver's Social Security number, date of birth, license number and expiry, license image and home address are shown only to users with the Drivers settings - view details permission. Other users see these fields empty.
Delete, restore and permanently remove drivers
These actions are in the ⋮ menu on a driver's row and are offered to Admins.
- Delete moves the driver to the deleted list. A deleted driver can't sign in to the driver app.
- To bring a driver back, turn on Deleted Drivers and select Reactivate on the row.
- Terminate permanently removes a deleted driver, but only one who never had any routes, chats, invoices or payouts — for example a record added by mistake. A driver with any of that history can't be permanently removed; RushHour shows an error instead.
Deleting a driver starts a 30-day waiting period. Once it has passed, RushHour permanently erases the driver's personal details: their name (the record is then shown as "Deleted Driver"), email, phone numbers, Social Security number, date of birth, home address, license details, photo and uploaded license, insurance and registration documents, their location history, and their driver app login. Photos, signatures and comments on their vehicle inspections are removed as well.
The record itself stays, so the routes, orders, payouts and inspection results linked to the driver are kept, together with the proof-of-delivery photos and paperwork on your orders.
Only a Reactivate within the 30 days restores the driver as they were and cancels the erasure. Reactivating an erased driver brings back an empty record without a login — to work with that person again, add them as a new driver and send a new invitation.
The same applies when drivers delete their own account in the driver app.
A company setting that decides whether drivers deleted by your team are erased at all. By default, a driver your team deletes will be kept and can be restored at any time, while a driver's own request to delete their account will still be honoured after the waiting period.